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Delivery & After-sales
How long is the product warranty period?
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Standard warranty period is 12 months from date of delivery, or 18 months from date of shipment, whichever comes first. Extended warranty options are available for purchase. Warranty covers manufacturing defects under normal operating conditions.
When the product is delivered, is a detailed operation manual and maintenance guide provided?
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Yes, every product is delivered with a detailed operation manual and maintenance guide including: installation instructions, startup/shutdown procedures, maintenance schedule, troubleshooting guide, spare parts list, and safety precautions.
What accessories are included with the product upon delivery?
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Standard delivery includes: pump unit, motor, base frame (if applicable), operation and maintenance manual, product certificate, and standard accessories as listed in the product specification. Optional accessories can be ordered separately.
Does your company provide installation guidance services when delivering products?
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Yes, installation guidance is available. We provide detailed installation manuals and can offer remote video guidance. On-site installation service is available at additional cost β€” please contact sales for quotation.
What after - sales services are available after product delivery?
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Standard after-sales services include: product warranty, technical support via phone/email, spare parts supply, troubleshooting guidance, and optional on-site maintenance service. Specific terms are defined in the sales contract.
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